Privacy Policy

1. Who We Are

Hitender.biz Digital Agency ("we," "our," or "us") is an AI-First digital agency headquartered at WZ-1076, Nangal Raya, New Delhi-110046, India. We provide website development, AI chatbot integration, WhatsApp automation, and digital marketing services to businesses across India and globally.

2. Information We Collect

We collect information to deliver and improve our services. The types of information we collect include:

• Contact Information: Name, email address, phone number, and business name provided via our contact forms or lead generation pages.
• Technical Data: IP address, browser type, device information, and pages visited, collected automatically when you visit our website.
• Communications: Messages, inquiries, and feedback you send to us via email, WhatsApp, or web forms.
• Project Information: Business details and requirements you share during our onboarding or discovery process.

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and provide requested services.
• To send project updates, proposals, and relevant communications.
• To improve our website experience and service offerings.
• To send marketing communications (only with your consent).
• To comply with legal obligations.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors (hosting, analytics, payment processors) who assist in operating our services under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use Google Analytics to understand how visitors interact with our site. You may disable cookies through your browser settings, though some features may be affected.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Lead and project data is typically retained for 3 years after project completion.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data (subject to legal obligations).
• Opt-out of marketing communications at any time.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.

10. WhatsApp Communication

When you contact us via WhatsApp or provide your WhatsApp number, you consent to receiving business-related messages through WhatsApp. You may opt out at any time by messaging "STOP" to our business number.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@hitender.biz
• Phone: +91 98106 85229
• Address: WZ-1076, Nangal Raya, New Delhi-110046, India